Terms of service
Welcome to Frozo. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.
1. Acceptance of Terms
By using this website, creating an account, or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Return & Refund Policy.
If you do not agree with these terms, please do not use our website.
2. Products & Services
Frozo offers frozen chicken products, frozen snacks, meal kits, and related food products for sale through our online store.
We reserve the right to modify, discontinue, or update products, prices, and services at any time without prior notice.
3. Ordering & Payments
By placing an order, you confirm that:
- The information you provide is accurate and complete.
- You are authorized to use the selected payment method.
- You agree to pay the full amount displayed at checkout.
We reserve the right to refuse or cancel any order at our discretion.
4. Pricing
All prices displayed on the website are in Pakistani Rupees (PKR).
While we strive for accuracy, pricing errors may occur. If an error is discovered after an order is placed, we reserve the right to cancel the order and issue a refund if necessary.
5. Delivery
We aim to deliver orders within the estimated timeframe provided at checkout.
Delivery times may vary due to:
- Weather conditions
- Traffic delays
- Public holidays
- Unforeseen circumstances
Frozo is not liable for delays beyond our reasonable control.
6. Food Safety & Storage
Customers are responsible for properly storing frozen products immediately upon delivery.
We recommend:
- Keeping products frozen at -18°C or below
- Following cooking instructions provided on packaging
- Not refreezing thawed products
Frozo is not responsible for product quality issues resulting from improper storage after delivery.
7. Returns & Refunds
Due to the perishable nature of frozen food products, returns and refunds are subject to our Return & Refund Policy.
Please review our Return & Refund Policy for complete details.
8. User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your account information
- Restricting access to your account
- All activities conducted under your account
You agree to notify us immediately of any unauthorized use of your account.
9. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Text content
is the property of Frozo and may not be copied, reproduced, distributed, or used without written permission.
10. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Upload malicious software or harmful code
- Interfere with the website's operation or security
Violation of these terms may result in termination of access to our services.
11. Limitation of Liability
To the maximum extent permitted by law, Frozo shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Delays in delivery caused by third parties
- Issues arising from improper handling or storage of products after delivery
Our liability shall not exceed the amount paid for the affected order.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
13. Changes to Terms
We reserve the right to update these Terms of Service at any time.
Changes become effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated terms.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Frozo
📧 Email: support@frozo.pk
📞 Phone: +92 XXX XXXXXXX
📍 Lahore, Pakistan
By using our website and placing an order, you acknowledge that you have read and agree to these Terms of Service.